DraftKings Contact | Customer Support UK 2026

1. DraftKings Customer Support Options 📞
   1. Email Support
   2. Live Chat Service
   3. Phone Support
2. Response Times
3. Licensing and Regulation

DraftKings Customer Support Options 📞

Players at DraftKings can access customer support through several contact methods designed to address account issues, technical problems, and general enquiries quickly.

The most efficient way to reach the support team is through the live chat function available directly on the website. This service operates 24 hours a day, seven days a week, connecting you with trained support agents in real time.

Email Support

For non-urgent matters or detailed enquiries that require documentation, you can contact DraftKings via email at [email protected]. Email responses typically arrive within 24 hours during business days.

Live Chat Service

The live chat feature is accessible from any page on the DraftKings website after logging into your account. Click the help icon in the corner of the screen to start a conversation with a support representative. Average response times during peak hours are under five minutes.

Phone Support

UK players can reach telephone support during business hours for urgent matters. Phone numbers are available through your account dashboard or the help centre section of the website.

Response Times

Live chat enquiries receive immediate attention with typical wait times under three minutes during off-peak hours. Email responses arrive within 24 hours on weekdays, though complex issues may require additional time for investigation and resolution.

Licensing and Regulation

DraftKings operates in the United Kingdom under licence from the UK Gambling Commission. The licence number and regulatory details are displayed in the footer of the website. For disputes that cannot be resolved through customer support, players can contact IBAS (Independent Betting Adjudication Service) or eCOGRA for independent mediation.

The UK Gambling Commission oversees all DraftKings operations to ensure compliance with British gambling laws and player protection standards.